Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Are you a manufacturer or a trading company?

We are a factory-based supplier located in Zhejiang, China, specializing in wholesale slippers.
Our main products include home slippers, linen slippers, and sandals.

We work directly with wholesalers, distributors, and brand owners worldwide, offering stable production, quality control, and bulk order support.

2. What is your minimum order quantity (MOQ)?

Our MOQ depends on the product style and material.

  • Standard wholesale styles: 50–200 pairs per style

  • Custom designs / OEM orders: MOQ may vary

👉 Please contact us via WhatsApp or email with the styles you are interested in, and we will confirm the exact MOQ for you.

3. How can I place a wholesale order?

Placing an order is simple:

  1. Browse our products and select the styles you need

  2. Contact us with:

    • Product links or photos

    • Order quantity (per color / size)

    • Destination country

  3. We provide:

    • Wholesale quotation

    • Production time & shipping options

  4. Confirm order and make payment

  5. Production and shipment arranged

4. What payment methods do you accept?

We accept the following payment methods for wholesale orders:

  • T/T (Bank Transfer)

  • Other payment methods can be discussed for long-term cooperation

Payment terms will be confirmed before order production.

5. Can I get samples before placing a bulk order?

Yes, samples are available.

  • Sample cost depends on the product

  • Sample shipping cost is paid by the buyer

  • Sample time: usually 3–7 working days

Samples help you confirm quality, size, and material before bulk production.

6. Do you support customization or OEM services?

Yes. We support OEM / ODM services, including:

  • Logo printing or labeling

  • Custom colors

  • Custom packaging (boxes, bags, cartons)

Please note:

  • Custom orders usually require a higher MOQ

  • Production time may be longer than standard items

7. What is your production lead time for wholesale orders?

Production time depends on order quantity and customization:

  • In-stock / standard styles: 7–15 days

  • Bulk custom orders: 15–30 days

Exact lead time will be confirmed after order details are finalized.

8. How do you handle quality control?

Quality consistency is very important for wholesale buyers.

Our process includes:

  • Material inspection before production

  • Quality checks during production

  • Final inspection before packing and shipment

Only products that pass inspection will be shipped.

9. What shipping methods do you offer?

We offer flexible shipping solutions:

  • Express delivery (DHL / FedEx / UPS)

  • Air freight

  • Sea freight (FCL / LCL)

Shipping cost and transit time depend on:

  • Order volume

  • Destination country

  • Shipping method selected

We can also work with your appointed forwarder.

10. Which countries do you ship to?

We ship worldwide, including but not limited to:

  • North America

  • Europe

  • Middle East

  • Southeast Asia

  • Africa

Please contact us to confirm shipping options for your country.

11. What is your return or refund policy?

Due to the nature of wholesale orders:

  • Returns are accepted only for confirmed quality issues

  • Claims must be submitted within 7 days after receiving goods

  • Photo or video evidence is required

We always aim to provide reasonable solutions for our partners.

12. How can I contact you for wholesale cooperation?

You can reach us through:

  • WhatsApp (recommended for fast response)

  • Email

  • Contact form on our website

Our team will respond within 24 hours on business days.