RETURN & REFUND POLICY (Wholesale Orders)

RETURN & REFUND POLICY (Wholesale Orders)

Effective Date: [Fill in Date]
At Ningbo Mingcan, we are committed to providing stable quality and professional wholesale service. This Return & Refund Policy applies to all wholesale orders placed through our website.

Due to the nature of wholesale production, our return policy differs from typical retail stores.

1. Returns Eligibility

We accept returns or replacements only under the following conditions:

Accepted Cases

  • product quality defects

  • incorrect items shipped

  • wrong size/color shipped (not matching confirmed order)

  • serious damage caused before delivery (shipping-related)

To be eligible, the claim must be submitted within:

  • 7 days after receiving the goods

2. Non-Returnable / Non-Refundable Cases

Wholesale orders are not eligible for return/refund under the following conditions:

  • normal variation in color due to lighting/photography

  • minor manufacturing tolerance within industry standards

  • customer changed mind after production started

  • incorrect size selection by customer

  • improper use, washing, or storage

  • damage caused by the customer

  • clearance items or discounted special orders

  • customized OEM/ODM orders (logo, packaging, private label)

3. Quality Claim Procedure (Important)

To request a return, replacement, or refund, please follow these steps:

Step 1: Submit Evidence

Send the following to our customer service team:

  • order number

  • product photos and video showing the defect

  • carton/label photos

  • quantity affected

  • detailed description of the issue

Step 2: Verification

Our QC team will review your claim within 3–5 business days.

Step 3: Solution Provided

Once verified, we will offer one of the following solutions:

  • replacement shipment

  • partial refund

  • credit note for next order

  • full refund (only in serious verified cases)

4. Refund Policy

Refunds are processed based on the verified issue and agreement.

Refund Options

  • refund to original payment method (if applicable)

  • credit applied to future orders

  • partial refund for defective portion only

Refund processing time:

  • 7–15 business days after approval

5. Replacement Policy

For verified defective products, we may send replacement items with:

  • your next shipment (recommended for wholesale efficiency), or

  • a separate replacement shipment (depending on urgency)

Replacement shipping cost responsibility will depend on the defect reason and shipping terms.

6. Return Shipping Cost Responsibility

Return shipping costs depend on the issue:

If the issue is caused by us (wrong item/quality defect)

  • we will cover replacement cost or offer refund/credit based on agreement

If the issue is caused by buyer (wrong selection/address mistake)

  • buyer covers return shipping and re-shipping costs

7. Cancellation Policy

Wholesale orders may be canceled only before production begins.

Cancellation Rules

  • Before production: order can be canceled with full refund

  • After production starts: cancellation is not allowed

  • After shipment: cancellation is not possible

Custom OEM/ODM orders cannot be canceled once design/logo/packaging production begins.

8. Important Wholesale Note

Because wholesale orders are often produced and packed according to confirmed specifications, we strongly recommend customers to:

  • request samples before bulk order

  • confirm size charts, colors, and materials

  • confirm packaging and carton requirements

  • confirm shipping terms and delivery time

This ensures smooth cooperation and avoids unnecessary disputes.

9. Contact Us

For return/refund requests, please contact:

Email: [Your Email]
WhatsApp: [Your WhatsApp Number]
Business Hours: Monday–Saturday (China Time)